PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION ?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org
SHIPPING & RETURNS
Shipment is always free through France.
For the majority of national shipping, TALEL delivers 2-3 days from the purchasing date.
For the countries members of the European Union the shipping cost is 15 euros.
In the majority of the countries, TALEL delivers in 2-3 working days.
EXTRA EU COUNTRIES
TALEL delivers all over the world, TALEL deliver in 5-8 days. Shipping cost: 30 euros.
TAXES AND DUTIES
All prices are exclusive of tax and duties. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country if your order has been placed from outside the European Union.
Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.
Please notify us of your intention to return unused items within 14 days of receiving your order by emailing email@example.com in order to receive your returns authorisation and instructions.
Kindly ensure to return your item with all the tags attached in the original packaging, returns may not be accepted if the tags have been removed, if the item has been soiled or damaged in any way.
We strongly advise that purchases are returned via a tracked and signed service, the risk and cost of the returns remain with our customers.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Original shipping costs are non-refundable. Duties and taxes are non-refundable.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES (if applicable)
We only offer an exchange on defective items. Please contact email@example.com for further instructions if you think you have received a defective item.
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately four weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item.
Please note that the shipping window on the product page is an estimate, while we endeavour to ship all orders within the estimated window, in some cases there may be a small delay.
Please wait at least 6 weeks from the date you have placed the preorder before you contact us,
We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window and an email with the tracking information will be sent to the email address associated with the order.
If you are no longer able to receive your preordered item at the original shipping address, email us with your order number and the last 4 digits of the card used and we will update the shipping address for you.
Sales on pre-ordered items are final and we cannot accept any cancellations or returns unless the item is not as described.
In the event of receiving a damaged or incorrect items, you must inform us via email within 48 hours of receiving the items with all the details and evidence. We will review your submission and if we are satisfied that the item you received is different to your order or it has been damaged during shipping, we will replace or refund your order where appropriate.
We have made every effort possible to ensure the colours are displayed as accurately as possible. Talel cannot guarantee that all devices will accurately display the true colour. If you have any questions about the colour of an item please contact firstname.lastname@example.org prior to placing your order.